Stakeholder management overview
Defining project stakeholders
APM Definition
PMI Definition
A practical definition of project stakeholders
Stakeholders management skills set
Technical skills
Business insights
People skills
Categorizing and prioritizing project stakeholders
Dimensions of stakeholders categorization
Power and interest matrix
Power and influence matrix
Power and knowledge matrix
Stakeholders engagement assessment matrix
Developing stakeholder register
Stakeholder management plan
Stakeholder groups classification
Managing project stakeholder communications
Stakeholder communication plan
Stakeholder communication channels
Holistic approach to communication
Managing stakeholders in a virtual world
Managing difficult stakeholders
Managing project stakeholders conflicts
Conflict management styles
Factors affecting conflict modes
Leading project stakeholders
Project managers as leaders
Disciplines of leading project stakeholders
Leadership time continuum
Leadership capability continuum
The leadership matrix
The leadership matrix actions
Choosing the right leadership style for stakeholders
Situational leadership model
Negotiating with project stakeholders
Types of negotiations
Negotiation mindsets
Critical concepts of win-win negotiation
Characteristics of good negotiators
Negotiations and building coalitions
Stages of negotiation process
Negotiation strategies
Negotiation best practices
