Why Attend
Selecting the right Key Performance Indicators (KPIs) is critical for measuring success, improving accountability, and guiding strategic decisions. Poorly chosen KPIs can create confusion, misalignment, and wasted effort. This course provides participants with practical tools to identify meaningful indicators, design balanced KPI frameworks, align measures with business goals, and build performance systems that drive results.
Course Methodology
This course uses an interactive and practical approach through presentations, workshops, case studies, group discussions, KPI design exercises, benchmarking activities, and real workplace examples.
Course Objectives
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Understand the role of KPIs in organizational performance
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Differentiate KPIs from general metrics and measures
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Select KPIs aligned with strategic objectives
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Design SMART and measurable indicators
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Balance financial and non-financial KPIs
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Define targets, ownership, and accountability
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Avoid common KPI design mistakes
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Build practical KPI scorecards and dashboards
Target Audience
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Managers and Supervisors
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Team Leaders
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Strategy Professionals
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Business Analysts
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Performance Management Staff
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Project Managers
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Anyone responsible for designing performance measures
Target Competencies
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KPI Development
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Performance Management
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Strategic Alignment
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Data Thinking
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Decision-Making
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Scorecard Design
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Accountability Systems
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Continuous Improvement
